Emma brings 17 years of experience growing businesses, leading teams, and building communities, with a background in exhibitions and conferences. She has worked with more than 20 organisations—both in-house and as a freelancer—helping them expand, strengthen commercial performance, and create meaningful industry connections.

As CEO of The Payments Association, Emma leads cross-functional teams across production, marketing, sales, and operations, playing a key role in the organisation’s growth and member engagement. She has been central to the success of PAY360, now the largest payments-focused event and a key meeting point for the industry.

Emma also serves on the Board, contributing to the Association’s strategic direction and championing the role of community in shaping the future of payments.